Terms & Conditions
LM Soelle allows for returns and exchanges and this applies to online and in-store returns.
All returns and exchanges due to change of mind are subject to a 7-day return and exchange policy upon receipt of order, subject to the following terms and conditions:
- Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- For online orders, shipping costs associated with the return of the product will not be covered by LM Soelle.
If you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting at email@example.com
If you have any questions or would like more information about our privacy practices, please contact us via email at firstname.lastname@example.org.
COLLECTING PERSONAL INFORMATION
We collect information to load the Site accurately for you and to optimize our Site. We collect data such as the version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. We collect this information automatically when you access our Site using cookies, log files, web beacons, tags, or pixels, including but not limited to Shopify, SingPost, Google Analytics, and LOOX.
We collect Personal Information to provide products or services to you, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations. We collect this information during an order and may also obtain information about you from other sources, including third-party business partners, our affiliates, or publicly available sources.
CUSTOMER SUPPORT INFORMATION
We collect your name and contact information, as well as any other information that you choose to provide to us, when you contact us for support, provide feedback or comments, participate in a survey, or make a request or other inquiry. In some cases, we record customer service calls for quality assurance.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example, we use Shopify to power our online store and SmartPac to fulfill your orders. We also use Google Analytics to understand our site performance and improve our delivery to you.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.
USING PERSONAL INFORMATION
We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE
STANDARD DELIVERY COSTS
Singapore deliveries are managed by our logistics partners Ninjavan, Vroom and Singpost (SmartPac). We offer FREE SHIPPING for all orders above $200.00. Flat shipping fee $4 will be charged for all orders under $200.00. Express shipping fee is also available a4 $10.
BASIC TERMS & CONDITIONS OF SHIPPING
- Shipping Time: 3-4 business days (Basic) ; 1-2 business days (Express)
Orders placed before 4PM Monday through Friday (excluding holidays) usually ship within 3-4 business days during non-sale periods. Please note that during times of exceptional volume during major sale periods your shipping time may be extended by several days. Rest assured we are trying to get your purchases to you as fast as possible.
- No delivery charges will incur for an order canceled within 24 hours from the initial order.
- All rates mentioned above exclude 8% GST.
RETURNS & REPLACEMENTS
If your order goes missing or arrives damaged or defective, we can assist with a refund or replacement. If you have another issue with one of our products, you may return it within 7 days of purchase. Please be sure to reference your order number with all communications with our customer service team for faster processing.
- Only products purchased on www.lmsoelle.com may be returned for a refund or replacement.
- We cannot accept items purchased from another retailer for a refund or replacement.
- Returned products must be in their original condition. We cannot accept partially used products or products with broken seals.
- Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer. Return shipping cost is equal to the initial shipping rate.
- If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
- We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
- For other inquiries, please contact us at email@example.com