Effective Date: 1 December, 2025
Last Updated: 1 December, 2025
LM Soelle Pte. Ltd. (“LM Soelle,” “we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal information.
This Privacy Policy describes how we collect, use, and disclose your data when you visit http://www.lmsoelle.com, make a purchase, subscribe to our marketing communications, or interact with our online services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information to operate our online store and provide you with a seamless shopping experience:
1.1 Information You Provide to Us
- Name, shipping and billing address, phone number, and email address
- Payment information (processed securely through third-party portals)
- Order history and preferences
- Account login details (if you create an account)
- Messages, reviews, or inquiries submitted through our website or customer service channels
1.2 Information Collected Automatically
When you browse our website, we automatically collect:
- IP address, browser type, device information, and operating system
- Cookies and analytics data about how you interact with our site (e.g., pages viewed, time spent, items added to cart)
- Referring URLs, including those from social media or advertising platforms
This data helps us improve site performance, optimize user experience, and deliver relevant promotions.
1.3 Information from Third Parties
We may receive information from:
- Marketing and analytics partners such as Google Analytics, Meta (Facebook/Instagram), TikTok, and Klaviyo
- Retail or affiliate partners through which you discover or purchase LM Soelle products
2. How We Use Your Information
We use your information to:
- Process, fulfill, and deliver your orders
- Provide customer service and respond to your inquiries
- Communicate order confirmations, shipping updates, and account notifications
- Send promotional emails, product updates, and personalized recommendations (if you consent)
- Improve our website, advertising performance, and product offerings
- Prevent fraud and comply with legal and tax obligations
3. How We Share Your Information
We may share limited personal data with:
- Service Providers: WordPress (website hosting and checkout), logistics companies, payment processors, and email marketing platforms (e.g., Klaviyo)
- Marketing Partners: For digital advertising, retargeting, or campaign optimization on Meta, Google, or TikTok
- Regulatory Authorities: When required by law or for compliance purposes
All third-party partners are bound by strict confidentiality and data-protection agreements.
We do not sell or rent your personal information to any third parties.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and items in your shopping cart
- Analyze site performance through Google Analytics and Shopify reports
- Deliver personalized ads based on your browsing activity
You may manage or disable cookies via your browser settings. Please note that disabling cookies may limit some website functionality.
5. Marketing and Communication Preferences
By subscribing to our newsletter or creating an account, you consent to receive communications from LM Soelle about new products, promotions, and skincare tips.
You may unsubscribe at any time using the link in our emails or by contacting contact.soelleskincare@gmail.com
6. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, and accounting obligations
- Resolve disputes or enforce our agreements
When data is no longer needed, it will be securely deleted or anonymized.
7. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
All payment transactions are encrypted using industry-standard SSL technology and processed by PCI-compliant payment gateways.
8. Your Rights Under the PDPA
You have the right to:
- Access and request a copy of your personal data held by us
- Correct any inaccurate or incomplete data
- Withdraw consent for us to use or disclose your data
- Request deletion of your personal data (subject to legal obligations)
To exercise these rights, please contact our Data Protection Officer (DPO) at: contact.soelleskincare@gmail.com
We will respond to your request within a reasonable timeframe.
10. Third-Party Links
Our website may contain links to third-party websites or services. LM Soelle is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date.
12. Contact Us
For questions or concerns about this Privacy Policy or your personal data, please contact: contact.soelleskincare@gmail.com
JLWH Pte. Ltd. (“LM Soelle,” “we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal information.
This Privacy Policy describes how we collect, use, and disclose your data when you visit http://www.lmsoelle.com, make a purchase, subscribe to our marketing communications, or interact with our online services.
By using our website, you agree to the terms of this Privacy Policy.
